Privacy policy

Last updated: June 15, 2026

Titan Aquatics LTD. operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Titan Aquatics LTD is powered by Shopify, which enables us to provide the Services to you.

As a business registered in the United Kingdom, we are committed to protecting your privacy. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from gettitan.store (the "Site") or otherwise communicate with us. For the purpose of applicable data protection laws (including the UK GDPR and the Data Protection Act 2018), Titan Aquatics LTD is the data controller of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge the collection, use, and disclosure of your information as described herein.

1. Personal Information We Collect or Process

We collect information that identifies or can reasonably be linked to you ("personal information"). We may collect or process the following categories of personal information depending on how you interact with our Site:

  • Contact Details: Name, shipping address, billing address, phone number, and email address.
  • Financial Information: Credit card, debit card, or other payment card numbers, financial account details, and transaction confirmations. (All payments are processed securely through our payment gateways; we do not store raw credit card details).
  • Account Information: Username, encrypted password, security questions, and customer preferences.
  • Transaction Information: Items you view, add to your cart, add to your wishlist, purchase, return, or exchange, along with your purchase history.
  • Communications: Any information you provide when reaching out to customer support or interacting with our team.
  • Device & Usage Information: IP address, device type, browser settings, network connection, unique device identifiers, and details about how and when you navigate our Site (collected automatically via cookies and tracking technologies).

2. How We Use Your Personal Information

We use your personal information for the following legitimate business purposes:

  • Fulfilling Orders & Providing Services: To perform our contract with you, process payments, manage your account, arrange shipping, facilitate returns, and provide a tailored shopping experience.
  • Customer Support: To communicate with you regarding your orders, respond to inquiries, and maintain our relationship.
  • Security & Fraud Prevention: To authenticate accounts, secure our checkout processes, and detect or investigate malicious, fraudulent, or illegal activity.
  • Legal Compliance: To comply with applicable laws, respond to valid legal requests from government or law enforcement agencies, and enforce our terms and policies.
  • Marketing & Tailored Advertising: To send you promotional emails or marketing messages (where you have consented to receive them) and to show you relevant advertisements across other platforms and social networks.
  • 3. How We Disclose Personal Information & Sharing with Third Parties

We may disclose your personal information to trusted third-party service providers and partners for legitimate business operations, subject to appropriate contractual protections:

  • Shopify: To host our store and power our core e-commerce services.
  • Operational Vendors: Payment processors, IT infrastructure providers, data analytics services, and fulfillment/shipping carriers.
  • Advertising and Marketing Partners (Meta / Facebook): We explicitly partner with third-party advertising platforms, specifically Meta Platforms, Inc., to optimize our marketing and display tailored advertisements to swimming and water sports athletes.

    • To power these relevant ads, our Site utilizes the Meta Pixel and Meta Conversions API. These tools securely share specific data about your interactions on our Site (such as pages viewed, items added to the cart, or completed purchases) along with technical identifiers (such as browser data, IP address, and securely hashed contact details like your email).

    • Meta processes this data in accordance with its own global privacy notices to help us measure ad performance, build targeted audiences, and optimize our advertising campaigns.

4. International Data Transfers

Titan Aquatics LTD is hosted by Shopify. Information you submit to our Site will be transmitted to, stored, and processed by Shopify and our core service providers in countries outside the UK and the European Economic Area (EEA), including the United States.

When we transfer your personal information outside of the United Kingdom, we ensure appropriate safeguards are in place—such as the UK International Data Transfer Agreement (IDTA) or the European Commission’s Standard Contractual Clauses (SCCs) accompanied by the UK Addendum—to guarantee your data receives an equivalent level of protection.

5. Your Rights and Choices

For UK, EEA, and International Visitors (Consent-Based Tracking)

In compliance with the UK GDPR, we do not automatically track your behavior for targeted advertising. Our deployment of marketing cookies and tools like the Meta Pixel relies entirely on your explicit Consent.

  • Cookie Preferences: When you first visit our website, you can choose to accept or decline advertising and marketing cookies via our privacy banner. If you decline, tracking tools like the Meta Pixel are blocked from running.

  • Withdrawing Consent: You can modify or withdraw your cookie preferences at any time through the "Cookie Settings" link available in our website footer.

  • Standard GDPR Rights: You have the right to request Access to, Correction of, or Deletion of the personal data we hold about you. You also have the right to Object to or Restrict certain types of processing, or request the Portability of your data. To exercise these rights, please contact us using the details below.

For United States Residents (Where Applicable)

Depending on your state of residence (e.g., California, Virginia), you may have specific rights regarding targeted advertising:

  • Right to Opt-Out: While Titan Aquatics LTD does not sell your personal data for money, sharing data with advertising partners like Meta for targeted ads may be classified as "sharing" or "targeted advertising" under certain US state laws.

  • You have the right to opt-out of these activities. Our Site responds to the Global Privacy Control (GPC) opt-out preference signal. If your browser transmits a GPC signal, we will automatically treat it as a request to opt-out of targeted advertising and associated third-party cookie tracking for that device and browser. You can also manage your preferences through our cookie banner.

6. Security and Retention

We implement industry-standard security measures to protect your data, though no digital system is 100% secure. We retain your personal data only as long as necessary to provide you with our services, fulfill our legal obligations, resolve disputes, or enforce our business contracts.

7. Complaints

If you have a complaint about how we handle your personal data, please contact us directly so we can resolve the issue. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority. In the UK, this is the Information Commissioner's Office (ICO) (www.ico.org.uk).

8. Contact Us

If you have any questions about our privacy practices, this Privacy Policy, or if you would like to exercise any of your legal rights, please contact us:

  • Email: info@gettitan.store

  • Mailing Address: Titan Aquatics LTD, 128 City Road, London, ENG, EC1V 2NX, United Kingdom